Shipping policy

Thank you for shopping with us. We are committed to getting your order to you as quickly and efficiently as possible.

Shipping Rates

Free Shipping

We offer FREE standard shipping on all orders over $250 AUD within Australia.

Standard Shipping

A flat rate of $12.95 AUD applies to all standard shipping orders within Australia. Orders are shipped via Australia Post.

Local Pickup

FREE local pickup is available for eligible orders. Customers who select local pickup at checkout will receive notification when their order is ready for collection, along with pickup instructions.

Order Processing

Orders are typically processed within 1–3 business days. During peak periods, sales events, or public holidays, processing times may be slightly longer.

Delivery Timeframes

Delivery times are estimates only and may vary depending on your location and Australia Post delivery schedules.

Typical delivery timeframes are:

• Metropolitan areas: 2–6 business days

• Regional areas: 3–10 business days

• Remote areas: Additional delivery time may apply

Once your order has been dispatched, you will receive tracking information where available.

Shipping Delays

While we strive to meet estimated delivery timeframes, delays may occasionally occur due to factors outside our control, including carrier delays, weather events, public holidays, or peak shipping periods.

Incorrect Shipping Information

Please ensure all shipping information is accurate at checkout. We are not responsible for delays or additional costs resulting from incorrect or incomplete address details provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery, or local pickup, please contact our customer support team at hello@playpickle.com.au and we will be happy to assist.